Air India CEO Campbell Wilson today admitted that the airlines could have reacted better to the incident of a drunken passenger urinating on an elderly passenger.
Air India CEO told NDTV in an exclusive interview, “There are things we didn’t do well. We’ve learned our lessons.”
On November 26, on a New York-Delhi Air India flight, Shankar Mishra allegedly unzipped his pants and urinated on an elderly woman in business class. He later pleaded with the woman not to report him to the police, saying it would affect his wife and child.
Air India filed a police complaint weeks after the incident and stated that “there was no further flare-up or confrontation”, and that “respecting the stated wishes of the female passenger, the crew decided not to call law enforcement upon landing”. It banned Mishra from flying for 30 days, sparking outrage from social media users who said it was not enough.
Shankar Mishra was arrested by the Delhi Police on Friday, six weeks after the incident.